Shipping and Delivery Policy

This policy explains how orders are prepared, shipped, delivered, tracked, and handled by Elite Albaz within the Kingdom of Saudi Arabia.

1. Delivery Coverage

Elite Albaz provides delivery services to different cities and regions across the Kingdom of Saudi Arabia, subject to the availability of shipping companies in the customer’s area.

International shipping may be available for selected products or orders if offered by the store. Shipping costs and delivery times will be determined according to the destination country, product type, and shipping provider.

2. Approved Shipping Providers

Elite Albaz may use local shipping companies or logistics platforms to manage and deliver orders, including:

1. OTO / TryOTO.
2. SPL / Saudi Post.
3. Any other shipping provider approved by Elite Albaz.

Elite Albaz reserves the right to select the most suitable shipping provider based on the customer’s location, product type, shipment weight, and service availability.

3. Order Preparation Time

Order preparation time varies depending on the product type:

Preparation time starts after payment confirmation and after approving the design or required details if the product is customized.

4. Estimated Delivery Time

After the order is handed over to the shipping provider, the estimated delivery time is usually as follows:

Delivery times are estimates only and may vary due to shipping company delays, incorrect address details, public holidays, peak seasons, weather conditions, or unexpected circumstances.

5. Shipping Fees

Shipping fees are displayed during checkout and may vary depending on:

1. City or region.
2. Shipment weight and size.
3. Product type.
4. Shipping provider.
5. Selected delivery method.
6. Free shipping offers, if available.

Large products, machines, or heavy shipments may require special shipping fees, which may be confirmed before or after order approval.

6. Customer Responsibility for Address Details

The customer is responsible for providing accurate and complete delivery information, including:

1. Full name.
2. Mobile number.
3. City.
4. District.
5. Street name.
6. Building number or national address.
7. Any additional delivery instructions.

Elite Albaz is not responsible for delays or failed delivery caused by incorrect, incomplete, or unclear address details, or by the customer’s failure to respond to the shipping company.

If the shipment is returned due to an incorrect address or lack of customer response, the customer may be required to pay additional shipping fees for resending the order.

7. Order Tracking

After the order is shipped, the customer will receive a tracking number or tracking link when available.

The customer may track the shipment through the link provided, the shipping company’s website, or by contacting Elite Albaz customer service.

8. Receiving and Inspecting the Shipment

The customer should inspect the shipment upon receipt whenever possible.

If the package is visibly damaged, missing items, or contains an incorrect product, the customer must contact Elite Albaz within 48 hours of receiving the order and provide clear photos of the package and product.

Failure to report shipping damage or missing items within this period may affect our ability to verify the case with the shipping provider, without prejudice to the customer’s legal rights in case of proven defects or non-compliance.

9. Shipping or Delivery Delays

Elite Albaz makes reasonable efforts to deliver orders within the estimated timeframes. However, delays may occur due to:

1. Shipping company delays.
2. Incomplete or incorrect address information.
3. Customer not responding to delivery calls.
4. Weather or road conditions.
5. Public holidays or peak seasons.
6. Technical or logistical issues beyond the store’s control.
7. Delay in approving customized product designs.

If a significant delay occurs, Elite Albaz will attempt to inform the customer whenever possible.

10. Failed Delivery or Returned Shipments

If delivery fails due to the customer not responding, providing an incorrect address, or refusing to receive the order without a valid reason, Elite Albaz may take one of the following actions:

1. Reship the order after the customer pays the additional shipping fees.
2. Cancel the order after deducting actual shipping and related costs, if the product is eligible for cancellation.
3. Refuse cancellation of customized products that have already been produced according to the customer’s request.

11. Shipping Customized Products

Customized products, such as stamps or personalized items, will not be shipped until the required text, logo, or design is provided and approved by the customer when approval is required.

Any delay by the customer in providing information or approving the design will extend the preparation and delivery time.

12. Shipping Machines and Large Products

Machines, devices, and large products may require special shipping arrangements due to their size, weight, or nature.

Elite Albaz may contact the customer before shipping to confirm the address and delivery method. Additional shipping fees may apply depending on the city, product size, and shipping provider.

The customer must ensure that an authorized person is available to receive large shipments at the specified address.

13. Free Shipping

Elite Albaz may offer free shipping from time to time.

Free shipping offers may be subject to certain conditions, such as minimum order value, selected cities, specific products, or promotional periods.

Elite Albaz reserves the right to modify or cancel free shipping offers at any time, without affecting previously confirmed orders.

14. Contact for Shipping Inquiries

For shipping inquiries, order tracking, or address changes before shipment, please contact us and provide:

Order Number:
Customer Name:
Mobile Number:
City:
Description of the Request or Issue: